Refund policy

We have a 30-day return policy. You may request a return within 30 days of receiving your order.

To return an item, it must be in the same condition as when it was received, unused or unworn, with tags attached, and in its original packaging. You will also need your receipt or proof of purchase.

To initiate a return, please contact us at info@suffix-w.co.jp. If your return is accepted, we will send you instructions on how and where to send your package. Items returned without a return request will not be accepted.

If you have any questions regarding returns, please contact us anytime at info@suffix-w.co.jp.

 

 Damage and other problems

Please inspect the product when you receive it. If you receive defective, damaged, or incorrect merchandise, please contact us immediately.

 

Exceptions/non-returnable items

Some perishable items (e.g., food, flowers, plants), custom products (e.g., special order items, personalized items), and personal care products (e.g., beauty products) are not accepted for return. In addition, we do not accept returns of hazardous materials, flammable liquids, or gases. If you have questions or concerns about a specific product, please contact us. 

Sorry, we do not accept returns on sale items or gift cards.

 

About the exchange

The fastest way to ensure that you get your product is to return your item and, if your return is approved, purchase the new item separately.

 

Refund Policy

Upon receipt and inspection of the return, we will notify you whether or not your refund has been approved. If your refund is approved, it will be automatically refunded in your original payment method. It can take time for banks and credit card companies to process refunds.